Shipping & Handling
When will my order arrive?
Standard and expedited shipping options are available at checkout. All orders ship from our warehouse in Chicago.
Please see tracking and further shipping estimates on the carrier website for a more accurate estimate.
- - Standard Shipping: 1-5 business days depending on the distance from Chicago, IL
- - 2nd-Day Shipping: Second-Day UPS shipping
- - Overnight Shipping: Contact us prior ordering this option.
(TRACKING IS SUPPLIED ON EVERY ORDER)
- Handling time of an order is 24-48 hours.
- We do not ship on Major Holidays and Weekends.
- All orders ship from our warehouse in Chicago, IL.
Contact us, if you have any other question via:
Call Us at (773) 236-2966
Returns & Refunds Policy
We allow 14 days from the date of delivery to return your item. We will accept returns on any non-customizable item. However, most of what we sell is customized and personalizations are chosen by you. We cannot resell custom products, so unfortunately we cannot accept general returns on these items. We are sensible and logical humans and we care about you!
In the event that the product was damaged or lost in shipping, or there was an error made on our part, we will take care of you! We can offer quick replacements or a full refund in such cases. We want your experience and event planning to go as smoothly as possible, so we will do everything we can to help! Please contact us right away with any issues.
You can email us at email@example.com or give us a call at (773) 236-2966. We have a live chat feature available as well.
You have to contact us prior to ordering, so we put you on the top of the list. We have to create your product and arrange an overnight shipping option for you.
Overnight shipping is not available on Friday.
Our handling schedule is to ship all received orders the same business day or within 24 hours.
- In some rare cases it might take 24-48 hours to process your order.
- If you are in a rush, please contact us, so we can give you an estimate of the delivery time.
No handling and shipping of orders is done on federal holidays and weekends.
Yes, we can.
This depends on how fast you get to us or it will cost money to reship the product. The carrier charges us to change address when the package is on the way to the destination.
For safety and legal purposes, we need to verify all the information before proceeding with the reshipment of the package.
Contact us as fast as possible too.
We are here to help you!
Currently, we accept the following forms of payment:
- Credit or Debit Card
Afterpay is a 3rd party, an interest-free payment plan that allows you to place your order now without paying the full amount on the spot.
Afterpay offers bi-weekly payment installment plans, with your first payment being due upfront.
After selecting Afterpay at checkout, you will be redirected to their website to complete your purchase.
No! Afterpay allows you to buy now and pay later.
Once you complete your checkout through Afterpay, we will ship your item. Any payments thereafter would be handled via Afterpay.
No. Afterpay does not run a credit check or report to credit bureaus.
Therefore, using Afterpay will not affect your credit score.
Most of our product is set to custom. All of the products a produced in NEW condition.
If it's a fully custom product and we cannot resale the item we will NOT be able to accept the return. And if we do accept returns, it has to be in the same condition we sent them; there is a 20% restocking fee. If it is not in "New" return condition then there is a 50% restocking fee.
- For all returns please, contact us we are reasonable humans.
- For all returns, an RMA has to be issued or we will not know who, what, when, or where a package received came from.
We don't damage our orders. However, unfortunately in some cases, the shipping carriers might destroy them by accident. Nevertheless we are insured, so you don't need to worry! We just need you to send us photos of the condition in which the package arrived in order to start the claim process.
If by accident your package arrives in poor condition, contact us and send us photos, otherwise we will not be able to process the claims.
We need to know all of this information before requesting a refund.
Please contact us before you return it.
YES! This all depends on your product order and times.
So contact us immediately before any work is done.
Note: We cannot cancel nor return any custom products that are made.
We want you to receive exactly what you ordered. However, we are human and mistakes do happen once in a while. Contact us right away so that we can replace your item quickly or submit a full refund.
We try to be as thorough as possible with every item we list for purchase. Each listing has clear images of what the product will look like when you receive it, as well as a thorough and accurate description of what you will receive. And of course, what you will get is based on the customizations you select. We do not typically accept returns in this event. Exceptions may be made but will be subject to a 20% restocking fee if the item is returned new. A 50% restocking fee would be applied to items returned damaged, worn, or altered by the customer.
Sorry, we do not have any control over this.
For all Paypal:
How your money is refunded depends on how you made the original payment.
- If you paid with a credit card, the money is refunded to your card. If the card you paid with is closed or invalid, please contact the issuing bank, as the money will still be refunded to your credit card account.
- If you paid with your bank, the money is refunded to your PayPal account balance and then automatically transferred to your bank account.
- If you paid with your PayPal balance, the money will be refunded to your PayPal balance.
- If you paid using a credit card and your PayPal account balance, the amount paid by the credit card is refunded to your card. The remaining amount is refunded to your PayPal account balance.
- If you paid using PayPal Credit, the amount is refunded to your PayPal Credit account.
- If you paid with a debit card, the amount is refunded to your debit card. If the refund cannot be processed to your debit card, it will be applied to your PayPal balance.
*Refunds to credit or debit cards can take up to 30 days depending on the card company involved.
For all Credit Card we use Stripe:
Stripe submits refunds to your customer’s bank immediately. Depending on the bank's processing time, it can take anywhere from 5 to 10 business days to show up on your customer’s bank account.
- In some cases, the refund might be processed as a reversal, meaning the original payment will disappear from the account statement entirely and the balance will reflect as though the charge never occurred.
- If you do not see the refund after ten business days and you are still seeing the original charge on their bank statement, they should reach out to their bank for more information.
Either case please contact us if you have issues.
You can contact us through the following email: firstname.lastname@example.org
Or via the following phone number: (773) 236-2966
For returns and refunds: email@example.com
At SpeedyOrders, speed matters for us as much as our customers.
We can't give you an exact time, but we do our best to answer you shortly.
Our Customer Support team is available for you from 9 am to 5 pm CST.